OVERVIEW
This website is operated by AlfaShop.ae. Throughout the site, the terms “we”, “us” and “our” refer to AlfaShop.ae. AlfaShop.ae offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Product can be returned only if there is any technical problem in the product. 20% will be deducted for returns without any technical problem in the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Item can only be returned in case of any fault in it. There must be not be any liquide or physical damage. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us on WhatsApp +971-52-8715363. Please note that returns will need to be sent to the following address: Rukn Dar Al Falah Electronics LLC, Mozon1 Building, opposite Sharjah Cricket Stadium, Sharjah, UAE.
Warranty of the product will be provided at the service center only. Customer is responsible for bringing the product at the service center. Transportation charges are responsibility of the customer for refund or warranty claims. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately within 1 hour of receiving if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Company will not responsible in case of reporting the problem after 1 hour of receiving. Company is not responsible for any damages during transportation. Customer shall contact courier company for claims.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us on WhatsApp +971-52-8715363.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us on WhatsApp +971-52-8715363.
